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MYPETTAGS.CA does not place any persistent cookies on users' hard drives. However, to facilitate navigation through the pages of the site, a session cookie must be placed in their RAM. This cookie is automatically deleted when users leave the portal.
You can deactivate the acceptance of cookies at any time using your browser options. However, this could deprive you of certain online services or certain advanced features.
MYPETTAGS.CA uses 2 types of Cookies
| Cookie name | Purpose | Lifespan |
|---|---|---|
| Orejime | Safeguarding your cookie consent choices | 12 months |
| PHPSESSID | Allows you to keep basket information | Session |
| __stripe_mid | Information for Stripe (Payment Platform) | 12 months |
| __stripe_sid | Information for Stripe (Payment Platform) | 30 min |
| Cookie name | Purpose | Lifespan |
|---|---|---|
| youtube_consent | Viewing YouTube video content on this site Cookies policy Google Privacy Policy |
1 year |
| _ga | Google Analytics Statistics Cookies policy Google Privacy Policy |
2 years |
| _ga_Q02C36KW1V | Google Analytics Statistics Cookies policy Google Privacy Policy |
2 years |
| _gcl_au | Google Ads Conversion Measurement Cookies policy Google Privacy Policy |
3 months |
| NID | Customer review collection tool Cookies policy Google Privacy Policy |
6 months |
As soon as you access the site MYPETTAGS.CA, your computer and the site's server automatically exchange information. However, this exchange does not allow you to be personally identified (e.g.: name, telephone number, address, subject of the request), without you having to intervene. The information exchanged is:
→ the domain name (e.g.: xcompagny.com, if you use a private Internet access account; universite.edu, if your access is through a university; etc.)
→ the IP address (e.g.: 123.45.67.123) which could allow an Internet provider to disclose the identity of the person associated with it
→ the type of browser (e.g. Firefox, Explorer, Chrome, etc.) and operating system (e.g. Windows, Mac OS, Linux, etc.) you are using
→ the pages you visit
→ the date and time you access these pages
→ the address of the referring site from which you reached the site
The site collects this information because of the technological requirements inherent to Internet navigation. In fact, the server needs it to send you files compatible with the computer equipment you use. Please be assured, however, that under no circumstances will these requirements allow you to be identified.
The information is stored and used by MYPETTAGS.CA for statistical purposes. They are used to count the number of visits, the most visited pages, the technology used by these visitors, the referring sites and the country of origin of the visitors. In no case are they used to draw up user lists.
The site does not collect any personal information without the visitor's consent.
Generally, you do not have to provide any personal information. The only exceptions apply to certain services which may require you to do so. In this case, strict measures have been taken to ensure that the site is secure.
We remind you that the transmission of information by email is not completely secure. This is why we do not recommend disclosing personal information such as your social insurance number by email. We do the same for our part by not responding to your questions by email when this involves transmitting confidential data.
Electronic messages are treated with the same confidentiality measures as mail received by post. If you transmit personal information by email, by filling out an unsecured online form or by subscribing to a mailing list, and in which case we conclude that you are giving us your consent, please be assured that:
→ the site will only use the information required to respond to and follow up on your request
→ the information transmitted will in no case be used to create user profiles
→ the site will not transmit any information to another private organization
In accordance with the law, you can have free access to any personal information that the site holds about you. You can demand that inaccurate, incomplete or ambiguous information be rectified or destroyed. Any request for communication, rectification or destruction must be made in writing or by email.
Administrative useful lifetime (AUL) applicable to the main procedures managed by MYPETTAGS.CA.
The AUL covers the retention period in the active database and in internal archives.
| Procedure | AUL of information collected as part of the procedure |
|---|---|
| Server Logs | 12 months after recording |
| Customer Orders | 10 years after the order has been processed |
The site uses cutting-edge technologies and equipment which ensure the security of its transactional pages and maintain the confidential nature of the data exchanged there.
The security protocol it uses, SSL (Secure Socket Layers), makes it possible to transform the information entered into encrypted information (128-bit encryption) and to verify the identity of the parties (the user and the portal) who communicate together via the Internet.
Generally, secure pages are identified using the [padlock] symbol which appears at the bottom of the screen. This symbol ensures that the transmission of information provided by the user is encrypted.
To benefit from maximum security, it is recommended to:
→ use the most recent version of a browser that complies with security requirements (SSL protocol with 128-bit encryption)
→ clear your computer's cache after transmitting your data
→ keep your identification data, your access code and your password confidential (The site cannot under any circumstances be held responsible for unauthorized use of these.)
IP adress
Number made up of four integers separated by periods, which uniquely identifies a computer connected to the Internet network and allows its location
Encryption
Operation by which a plain text is replaced by an unintelligible text, unusable for anyone who does not have the key to return it to its initial form.
Domain name
The part of an Internet name that specifically identifies the website of a given organization.
Cookie
Element of information which is transmitted by the server to the browser when the Internet user visits the portal, and which can be retrieved by this server during subsequent visits.
Session Cookie
Cookie which is stored in the RAM of the client computer by the browser, and which only retains the information produced at the opening of the session and remains active only while the Internet user's browser is open.
Persistent cookie
Cookie which is stored in a file on the client computer by the browser, and which can be retrieved by the portal server during a subsequent connection.
You can contact our customer service.
You can write us at:
MYPETTAGS.CA
5189 Rue Fabre
Montreal, QC H2J 3W6
CANADA